What is the 5W2H method ?
The diagnosis through questioning The Five 5W2H’s (or What, Who, Where, When, How, How much, Why) is a simple yet very effective method that allows … Lire la suite
Definition of the integrated management system (IMS)
The 2017 edition of the Quality Barometer reveals a growing interest among organizations to implement an integrated management system (IMS) and thus, regardless of size … Lire la suite
The 3 main types of process: management, implementation and support
In the context of the cross-functional management of an organization, it is essential to model and control its processes. What exactly do these terms mean? … Lire la suite
