{"id":30079,"date":"2023-12-08T11:22:09","date_gmt":"2023-12-08T11:22:09","guid":{"rendered":"https:\/\/pyx4.com\/?page_id=30079"},"modified":"2026-05-29T10:03:03","modified_gmt":"2026-05-29T10:03:03","slug":"guide-du-management-par-les-processus","status":"publish","type":"ressource","link":"https:\/\/pyx4.com\/en\/livre-blanc\/guide-du-management-par-les-processus\/","title":{"rendered":"Le Grand Guide du Management par les Processus"},"content":{"rendered":"<div class=\"gb-container gb-container-c1f1455e\">\n<div class=\"gb-container gb-container-fbe9ccad\">\n\n<h1 class=\"gb-headline gb-headline-6758775c gb-headline-text\"><span class=\"ez-toc-section\" id=\"Le_Grand_Guide_du_Management_par_les_Processus\"><\/span><strong><strong>Le Grand Guide du Management par les Processus<\/strong><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"gb-headline gb-headline-c07218ce gb-headline-text\">\u231a Mardi 12 septembre \u00e0 16h (Paris) &#8211; 10h (Montr\u00e9al) \u23f3 Environ 1h<\/div>\n\n\n<div class=\"gb-grid-wrapper gb-grid-wrapper-3ad94129\">\n<div class=\"gb-grid-column gb-grid-column-a9445b77\"><div class=\"gb-container gb-container-a9445b77\">\n\n<h2 class=\"gb-headline gb-headline-00332f13 gb-headline-text\"><span class=\"ez-toc-section\" id=\"Les_bonnes_pratiques_pour_piloter_votre_organisation_grace_aux_processus\"><\/span><strong>Les bonnes pratiques pour piloter votre organisation gr\u00e2ce aux processus<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"gb-headline gb-headline-50176b5b gb-headline-text\"><\/div>\n\n\n\n<div class=\"gb-headline gb-headline-19d82a24 gb-headline-text\">Montez d\u2019un niveau strat\u00e9gique en pensant \u201cmanagement par les processus\u201d plut\u00f4t que \u201cmanagement des processus\u201d<br><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"gb-headline gb-headline-1709f25b gb-headline-text\">Connaissez-vous la nuance entre les deux ? Le premier consiste \u00e0 ma\u00eetriser et \u00e0 am\u00e9liorer ses processus, quand le deuxi\u00e8me fait des processus un v\u00e9ritable outil de pilotage des organisations.<br><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"gb-headline gb-headline-fc3d1523 gb-headline-text\">Depuis l\u2019\u00e9tat des lieux et la mise en place, jusqu\u2019au suivi et \u00e0 la p\u00e9rennisation de la d\u00e9marche processus dans le temps, faites de cette d\u00e9marche, un v\u00e9ritable levier de performance pour votre organisation.&nbsp;<br><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"gb-headline gb-headline-46f292c8 gb-headline-text\">D\u00e9couvrez la feuille de route qui vous m\u00e8nera, \u00e9tape par \u00e9tape, jusqu\u2019\u00e0 la satisfaction de vos clients.<\/div>\n\n\n\n<div class=\"gb-headline gb-headline-9e2d921a gb-headline-text\"> <\/div>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-b646afd2\"><div class=\"gb-container gb-container-b646afd2 shadow\">\n\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n    portalId: \"5554318\",\n    formId: \"c6e5a031-2bb5-4fb6-baef-4e34685f0928\",\n    region: \"na1\"\n  });\n<\/script>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-ae393b56\">\n<div class=\"gb-container gb-container-746bacf9\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-08f8e6be\">\n<div class=\"gb-grid-column gb-grid-column-47c64ee6\"><div class=\"gb-container gb-container-47c64ee6\">\n\n<figure class=\"gb-block-image gb-block-image-4beb97eb\"><img decoding=\"async\" width=\"1024\" height=\"298\" class=\"gb-image gb-image-4beb97eb\" src=\"https:\/\/pyx4.com\/wp-content\/uploads\/2021\/03\/Pyx4_logo_color_RVB-1024x298.png\" alt=\"PYX4 - Logotype de la marque PYX4 en couleur\" title=\"Pyx4_logo_color_RVB\" srcset=\"https:\/\/pyx4.com\/wp-content\/uploads\/2021\/03\/Pyx4_logo_color_RVB-1024x298.png 1024w, https:\/\/pyx4.com\/wp-content\/uploads\/2021\/03\/Pyx4_logo_color_RVB-300x87.png 300w, https:\/\/pyx4.com\/wp-content\/uploads\/2021\/03\/Pyx4_logo_color_RVB-768x224.png 768w, https:\/\/pyx4.com\/wp-content\/uploads\/2021\/03\/Pyx4_logo_color_RVB-1536x447.png 1536w, https:\/\/pyx4.com\/wp-content\/uploads\/2021\/03\/Pyx4_logo_color_RVB-2048x596.png 2048w, https:\/\/pyx4.com\/wp-content\/uploads\/2021\/03\/Pyx4_logo_color_RVB-500x146.png 500w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-cd5fcf26\"><div class=\"gb-container gb-container-cd5fcf26\">\n\n<figure class=\"gb-block-image gb-block-image-e22f8cf0\"><img decoding=\"async\" width=\"264\" height=\"300\" class=\"gb-image gb-image-e22f8cf0\" src=\"https:\/\/pyx4.com\/wp-content\/uploads\/2021\/01\/logo_france_qualite-264x300.png\" alt=\"\" title=\"logo_france_qualite\" srcset=\"https:\/\/pyx4.com\/wp-content\/uploads\/2021\/01\/logo_france_qualite-264x300.png 264w, https:\/\/pyx4.com\/wp-content\/uploads\/2021\/01\/logo_france_qualite.png 267w\" sizes=\"(max-width: 264px) 100vw, 264px\" \/><\/figure>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-d5468f6e\"><div class=\"gb-container gb-container-d5468f6e\">\n\n<figure class=\"gb-block-image gb-block-image-2a892543\"><img decoding=\"async\" width=\"500\" height=\"500\" class=\"gb-image gb-image-2a892543\" src=\"https:\/\/pyx4.com\/wp-content\/uploads\/2021\/12\/logo-MQQ-RVB-500x500-1.png\" alt=\"PYX4 - logotype du Mouvement Qu\u00e9b\u00e9cois de la Qualit\u00e9 - MQQ\" title=\"logo-MQQ-RVB-500x500\" srcset=\"https:\/\/pyx4.com\/wp-content\/uploads\/2021\/12\/logo-MQQ-RVB-500x500-1.png 500w, https:\/\/pyx4.com\/wp-content\/uploads\/2021\/12\/logo-MQQ-RVB-500x500-1-300x300.png 300w, https:\/\/pyx4.com\/wp-content\/uploads\/2021\/12\/logo-MQQ-RVB-500x500-1-150x150.png 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-0f532cbf\"><div class=\"gb-container gb-container-0f532cbf\">\n\n<figure class=\"gb-block-image gb-block-image-014d5a6b\"><img decoding=\"async\" width=\"444\" height=\"199\" class=\"gb-image gb-image-014d5a6b\" src=\"https:\/\/pyx4.com\/wp-content\/uploads\/2021\/01\/logo_france_processus.png\" alt=\"\" title=\"logo_france_processus\" srcset=\"https:\/\/pyx4.com\/wp-content\/uploads\/2021\/01\/logo_france_processus.png 444w, https:\/\/pyx4.com\/wp-content\/uploads\/2021\/01\/logo_france_processus-300x134.png 300w\" sizes=\"(max-width: 444px) 100vw, 444px\" \/><\/figure>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-7cdea000\">\n<div class=\"gb-container gb-container-222799b4\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-866b6ff0\">\n<div class=\"gb-grid-column gb-grid-column-740fe96d\"><div class=\"gb-container gb-container-740fe96d\">\n\n<figure class=\"gb-block-image gb-block-image-a944adee\"><img decoding=\"async\" class=\"gb-image gb-image-a944adee\" src=\"https:\/\/library.generateblocks.com\/wp-content\/uploads\/2020\/11\/samplelogo.svg\"\/><\/figure>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-752ca239\"><div class=\"gb-container gb-container-752ca239\">\n\n<figure class=\"gb-block-image gb-block-image-97db9ded\"><img decoding=\"async\" class=\"gb-image gb-image-97db9ded\" src=\"https:\/\/library.generateblocks.com\/wp-content\/uploads\/2020\/11\/samplelogo.svg\"\/><\/figure>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-0a9034f7\"><div class=\"gb-container gb-container-0a9034f7\">\n\n<figure class=\"gb-block-image gb-block-image-2c7e6500\"><img decoding=\"async\" class=\"gb-image gb-image-2c7e6500\" src=\"https:\/\/library.generateblocks.com\/wp-content\/uploads\/2020\/11\/samplelogo.svg\"\/><\/figure>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-7ad0ad06\"><div class=\"gb-container gb-container-7ad0ad06\">\n\n<figure class=\"gb-block-image gb-block-image-112d4679\"><img decoding=\"async\" class=\"gb-image gb-image-112d4679\" src=\"https:\/\/library.generateblocks.com\/wp-content\/uploads\/2020\/11\/samplelogo.svg\"\/><\/figure>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-f25cbb7d\"><div class=\"gb-container gb-container-f25cbb7d\">\n\n<figure class=\"gb-block-image gb-block-image-86b86bdb\"><img decoding=\"async\" class=\"gb-image gb-image-86b86bdb\" src=\"https:\/\/library.generateblocks.com\/wp-content\/uploads\/2020\/11\/samplelogo.svg\"\/><\/figure>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-2456e160\"><div class=\"gb-container gb-container-2456e160\">\n\n<figure class=\"gb-block-image gb-block-image-d8f3d65a\"><img decoding=\"async\" class=\"gb-image gb-image-d8f3d65a\" src=\"https:\/\/library.generateblocks.com\/wp-content\/uploads\/2020\/11\/samplelogo.svg\"\/><\/figure>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<section class=\"gb-container gb-container-4663a117\">\n<div class=\"gb-container gb-container-881f757c\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-32533fad\">\n<div class=\"gb-grid-column gb-grid-column-b136a2ee\"><div class=\"gb-container gb-container-b136a2ee\">\n\n<figure class=\"gb-block-image gb-block-image-4d339b12\"><img decoding=\"async\" width=\"1000\" height=\"1000\" class=\"gb-image gb-image-4d339b12\" src=\"https:\/\/pyx4.com\/wp-content\/uploads\/2023\/12\/visuel_guide_management_processus.png\" alt=\"\" title=\"visuel_guide_management_processus\" srcset=\"https:\/\/pyx4.com\/wp-content\/uploads\/2023\/12\/visuel_guide_management_processus.png 1000w, https:\/\/pyx4.com\/wp-content\/uploads\/2023\/12\/visuel_guide_management_processus-300x300.png 300w, https:\/\/pyx4.com\/wp-content\/uploads\/2023\/12\/visuel_guide_management_processus-150x150.png 150w, https:\/\/pyx4.com\/wp-content\/uploads\/2023\/12\/visuel_guide_management_processus-768x768.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-02f555d1\"><div class=\"gb-container gb-container-02f555d1\">\n\n<h2 class=\"gb-headline gb-headline-d401a731 gb-headline-text\"><span class=\"ez-toc-section\" id=\"Au_sommaire_de_ce_guide_complet\"><\/span><strong>Au sommaire de ce guide complet :<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul style=\"color:#404040\" class=\"wp-block-list landing-bullet-list has-text-color has-medium-font-size\">\n<li>Introduction \u00e0 la d\u00e9marche processus<\/li>\n\n\n\n<li>Les 7 \u00e9tapes du management par les processus<\/li>\n\n\n\n<li>Zoom sur 3 bonnes pratiques&nbsp;<\/li>\n<\/ul>\n\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/section>\n\n<div class=\"gb-container gb-container-2de37d88\">\n<div class=\"gb-container gb-container-a6de2cda\">\n\n<h2 class=\"gb-headline gb-headline-170db876 gb-headline-text\"><span class=\"ez-toc-section\" id=\"Nos_ressources_Qualite_Performance_et_Amelioration_continue\"><\/span><strong>Nos ressources Qualit\u00e9, Performance et Am\u00e9lioration continue :<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n<div class=\"gb-grid-wrapper gb-grid-wrapper-58eb3908\">\n<div class=\"gb-grid-column gb-grid-column-1db83360\"><div class=\"gb-container gb-container-1db83360\">\n\n<figure class=\"gb-block-image gb-block-image-280b800d\"><a href=\"https:\/\/pyx4.com\/livre-blanc\/barometre-de-la-qualite-2022\/?utm_campaign=Campagne%20barom%C3%A8tre%202022&amp;utm_source=Liens-Bouton-articles-PYX4&amp;utm_medium=CTA&amp;utm_term=Barom%C3%A8tre&amp;utm_content=Barom%C3%A8tre%20-%20Lien%20interne\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" width=\"755\" height=\"1024\" class=\"gb-image gb-image-280b800d\" src=\"https:\/\/pyx4.com\/wp-content\/uploads\/2022\/06\/Barometre-2022-Couv-1-755x1024.png\" alt=\"\" title=\"Barom\u00e8tre 2022-Couv\" srcset=\"https:\/\/pyx4.com\/wp-content\/uploads\/2022\/06\/Barometre-2022-Couv-1-755x1024.png 755w, https:\/\/pyx4.com\/wp-content\/uploads\/2022\/06\/Barometre-2022-Couv-1-221x300.png 221w, https:\/\/pyx4.com\/wp-content\/uploads\/2022\/06\/Barometre-2022-Couv-1-768x1042.png 768w, https:\/\/pyx4.com\/wp-content\/uploads\/2022\/06\/Barometre-2022-Couv-1-1132x1536.png 1132w, https:\/\/pyx4.com\/wp-content\/uploads\/2022\/06\/Barometre-2022-Couv-1-1510x2048.png 1510w, https:\/\/pyx4.com\/wp-content\/uploads\/2022\/06\/Barometre-2022-Couv-1.png 2033w\" sizes=\"(max-width: 755px) 100vw, 755px\" \/><\/a>\n<figcaption class=\"gb-headline gb-headline-5915f8c5 gb-headline-text\"><a href=\"https:\/\/pyx4.com\/livre-blanc\/barometre-de-la-qualite-2022\/?utm_campaign=Campagne%20barom%C3%A8tre%202022&amp;utm_source=Liens-Bouton-articles-PYX4&amp;utm_medium=CTA&amp;utm_term=Barom%C3%A8tre&amp;utm_content=Barom%C3%A8tre%20-%20Lien%20interne\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/pyx4.com\/livre-blanc\/barometre-de-la-qualite-2022\/?utm_campaign=Campagne%20barom%C3%A8tre%202022&amp;utm_source=Liens-Bouton-articles-PYX4&amp;utm_medium=CTA&amp;utm_term=Barom%C3%A8tre&amp;utm_content=Barom%C3%A8tre%20-%20Lien%20interne\" rel=\"noreferrer noopener\">Le Grand Barom\u00e8tre de la Performance des Organisations<\/a><\/figcaption>\n<\/figure>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-10105b18\"><div class=\"gb-container gb-container-10105b18\">\n\n<figure class=\"gb-block-image gb-block-image-7ef6a192\"><a href=\"https:\/\/pyx4.com\/livre-blanc\/guide-de-lamelioration-continue\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" width=\"409\" height=\"579\" class=\"gb-image gb-image-7ef6a192\" src=\"https:\/\/pyx4.com\/wp-content\/uploads\/2023\/12\/Capture-decran-2023-12-18-105129.png\" alt=\"\" title=\"Capture d'\u00e9cran 2023-12-18 105129\" srcset=\"https:\/\/pyx4.com\/wp-content\/uploads\/2023\/12\/Capture-decran-2023-12-18-105129.png 409w, https:\/\/pyx4.com\/wp-content\/uploads\/2023\/12\/Capture-decran-2023-12-18-105129-212x300.png 212w\" sizes=\"(max-width: 409px) 100vw, 409px\" \/><\/a>\n<div class=\"gb-headline gb-headline-2fdede2d gb-headline-text\"><a href=\"https:\/\/pyx4.com\/livre-blanc\/processus-les-secrets-dun-deploiement-reussi\/\" data-type=\"link\" data-id=\"https:\/\/pyx4.com\/livre-blanc\/processus-les-secrets-dun-deploiement-reussi\/\" target=\"_blank\" rel=\"noreferrer noopener\"> <\/a><a href=\"https:\/\/pyx4.com\/livre-blanc\/guide-de-lamelioration-continue\/\" data-type=\"link\" data-id=\"https:\/\/pyx4.com\/livre-blanc\/processus-les-secrets-dun-deploiement-reussi\/\" target=\"_blank\" rel=\"noreferrer noopener\">Le Guide de l&#8217;Am\u00e9lioration Continue<\/a><\/div>\n<\/figure>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-4b1de159\"><div class=\"gb-container gb-container-4b1de159\">\n\n<figure class=\"gb-block-image gb-block-image-ca55c113\"><a href=\"https:\/\/pyx4.com\/livre-blanc\/processus-les-secrets-dun-deploiement-reussi\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" width=\"724\" height=\"1024\" class=\"gb-image gb-image-ca55c113\" src=\"https:\/\/pyx4.com\/wp-content\/uploads\/2023\/06\/2-couv-PYX4-livre-blanc_gestion-processus_metier_deploiement-reussi-1-724x1024.png\" alt=\"\" title=\"[2] couv-PYX4-livre-blanc_gestion-processus_metier_deploiement-reussi-1\" srcset=\"https:\/\/pyx4.com\/wp-content\/uploads\/2023\/06\/2-couv-PYX4-livre-blanc_gestion-processus_metier_deploiement-reussi-1-724x1024.png 724w, https:\/\/pyx4.com\/wp-content\/uploads\/2023\/06\/2-couv-PYX4-livre-blanc_gestion-processus_metier_deploiement-reussi-1-212x300.png 212w, https:\/\/pyx4.com\/wp-content\/uploads\/2023\/06\/2-couv-PYX4-livre-blanc_gestion-processus_metier_deploiement-reussi-1-768x1086.png 768w, https:\/\/pyx4.com\/wp-content\/uploads\/2023\/06\/2-couv-PYX4-livre-blanc_gestion-processus_metier_deploiement-reussi-1-1086x1536.png 1086w, https:\/\/pyx4.com\/wp-content\/uploads\/2023\/06\/2-couv-PYX4-livre-blanc_gestion-processus_metier_deploiement-reussi-1-1448x2048.png 1448w, https:\/\/pyx4.com\/wp-content\/uploads\/2023\/06\/2-couv-PYX4-livre-blanc_gestion-processus_metier_deploiement-reussi-1.png 1654w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><\/a>\n<div class=\"gb-headline gb-headline-53489ef8 gb-headline-text\"><a href=\"https:\/\/pyx4.com\/livre-blanc\/processus-les-secrets-dun-deploiement-reussi\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/pyx4.com\/livre-blanc\/processus-les-secrets-dun-deploiement-reussi\/\" rel=\"noreferrer noopener\">Processus m\u00e9tier : les secrets d&#8217;un d\u00e9ploiement r\u00e9ussi<\/a><\/div>\n<\/figure>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-923a458b\"><div class=\"gb-container gb-container-923a458b\">\n\n<figure class=\"gb-block-image gb-block-image-40f0a5a8\"><a href=\"https:\/\/pyx4.com\/livre-blanc\/gestion-des-risques-iso-31000-v2018\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" width=\"724\" height=\"1024\" class=\"gb-image gb-image-40f0a5a8\" src=\"https:\/\/pyx4.com\/wp-content\/uploads\/2023\/06\/3-couv-PYX4-livre-blanc_Gestion-risques_ISO-31000-v2018-1-724x1024.png\" alt=\"\" title=\"[3] couv-PYX4-livre-blanc_Gestion-risques_ISO-31000-v2018-1\" srcset=\"https:\/\/pyx4.com\/wp-content\/uploads\/2023\/06\/3-couv-PYX4-livre-blanc_Gestion-risques_ISO-31000-v2018-1-724x1024.png 724w, 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risques dans l&#8217;ISO 31000 V2018<\/a><\/div>\n<\/figure>\n\n<\/div><\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-5349db39\">\n\n<a class=\"gb-button gb-button-f1942cce gb-button-text\" href=\"https:\/\/pyx4.com\/livres-blancs\/\"><strong>Tout voir<\/strong><\/a>\n\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"gb-container gb-container-301fdaa8\">\n<div class=\"gb-container gb-container-26969626\">\n<div class=\"gb-grid-wrapper gb-grid-wrapper-48e94e48\">\n<div class=\"gb-grid-column gb-grid-column-348215a3\"><div class=\"gb-container gb-container-348215a3\">\n\n<h2 class=\"gb-headline gb-headline-83877a47 gb-headline-text\"><span class=\"ez-toc-section\" id=\"Abonnez-vous_a_notre_newsletter\"><\/span><strong>Abonnez-vous \u00e0 notre newsletter !<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n<\/div><\/div>\n\n<div class=\"gb-grid-column gb-grid-column-5f532c9c\"><div class=\"gb-container gb-container-5f532c9c\">\n\n<script charset=\"utf-8\" 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